Support
Frequently asked questions
Find answers about AIDE AI — features, accounts, billing, and getting started.
General Questions
What is AIDE AI and how does it work?
AIDE AI is an AI-powered educational platform designed to help teachers and students with assignment creation, grading, and feedback. Our system uses advanced AI to generate educational content, provide automated grading, and offer personalized learning experiences.
Who can use AIDE AI?
AIDE AI is designed for educators, students, and educational institutions. Teachers can create assignments, generate questions, and get AI-powered grading assistance. Students can complete assignments and receive instant feedback. Schools can integrate our platform into their existing educational workflows.
Is AIDE AI free to use?
We offer a free plan and three paid plans — Monthly, Quarterly and Annual. The free plan includes 50 pages of AI marking to start; paid plans include a full allowance of pages for their term (1,000 a month, 3,000 a quarter or 12,000 a year) with page top-ups available any time, and longer terms cost less per page. Check our pricing section for details.
Can AIDE AI grade handwritten student work?
Yes — handwritten work is the core of it. Upload a scan, a PDF or a phone photo of a student's script and AIDE AI reads the handwritten answers, matches each one to the mark scheme and proposes a mark per question. There is no special answer sheet to print.
Does AIDE AI use Cambridge and Edexcel mark schemes?
Yes. Answers are evaluated against the exam board's own mark scheme for that paper, question by question, rather than against a generic rubric. You can also upload your own scheme for a paper you have written yourself.
Can it grade an entire class at once?
Yes. Upload the whole batch of scripts in one go rather than submitting students one at a time — a full class set is marked together.
How quickly can AIDE AI grade papers?
A class set uploaded together is marked in minutes rather than evenings. Reviewing and approving the results, not the marking itself, becomes the part that takes your time.
Can schools use AIDE AI?
Yes. Schools roll AIDE AI out across departments with roles, teacher approval and visibility for leadership. See the schools page for how a rollout works.
Can tutoring academies use AIDE AI?
Yes. Tuition centres and exam-prep academies use it to mark far more past papers per cohort without adding marking hours. See the academies page for the workflow.
Is there a free trial?
Yes. The free plan includes 50 pages of AI marking with no credit card required — enough to run a real set of your own scripts through and judge the marking yourself.
Account & Billing
How do I create an account?
You can create an account by clicking the 'Sign Up' button on our homepage. Choose between teacher or student registration, fill in your details, and verify your email address. Once verified, you'll have immediate access to the platform.
How do I cancel my subscription?
You can cancel your subscription at any time through your account dashboard. Navigate to 'Account Settings' > 'Subscription Management' and click 'Cancel Subscription'. You'll retain access until the end of your current billing period. For detailed information, visit our Cancellation Policy page.
What payment methods do you accept?
Card payments are processed securely through Stripe, and local payment methods in Pakistan are handled through Swich. The available options are shown at checkout based on your region. We do not accept PayPal.
Features & Usage
How does the AI grading system work?
Our AI grading system analyzes student responses using natural language processing and machine learning. It evaluates content quality, accuracy, structure, and provides detailed feedback. The system can handle various question types including essays, short answers, and multiple-choice questions.
Can I customize the grading criteria?
Yes, teachers can create custom rubrics and grading criteria. You can set specific parameters for different types of assignments, adjust scoring weights, and define what constitutes excellent, good, or needs improvement responses.
How does question generation work?
Our AI can generate questions based on topics, difficulty levels, and learning objectives. Simply input your subject matter, specify the type of questions you want (multiple choice, essay, short answer), and our AI will create relevant, curriculum-aligned questions.
Can teachers change an AI-generated grade?
Always, and nothing is final until they do. Every mark and every comment AIDE AI produces is a draft. The teacher reviews the marked script, edits or overrides anything they disagree with, and approves it.
Does a grade reach students automatically?
No. A result exists for a student only once a teacher has approved it. Nothing is released to a class without a human decision.
What subjects are supported?
Ten or more subjects across Cambridge IGCSE, O-Level and A-Level and Edexcel, and the list is still growing. If you need a specific paper, ask us before you commit.
How does student past-paper practice work?
A student picks a subject and generates an annual or topical past paper, attempts it on paper or on screen, and uploads the answers. AIDE AI marks the attempt against the mark scheme and shows exactly where marks were lost and what to work on next.
Can students upload handwritten answers?
Yes. Students can write their attempt on paper — as they will in the exam — then photograph or scan it and upload it for marking.
Technical Support
What browsers are supported?
AIDE AI works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience. Our platform is also optimized for mobile devices.
How do I handle questions with subparts?
Our system is designed to recognize and process questions with subparts automatically. When creating assignments, you can structure questions with multiple parts (a, b, c, etc.) and our AI will identify and grade each subpart separately. The system uses advanced parsing to detect question structures and numbering patterns.
How does the system identify answers to specific questions?
Our AI uses intelligent pattern recognition to identify answers based on student numbering and formatting. The system can detect various answer formats including numbered lists, bullet points, and paragraph structures. It automatically matches answers to their corresponding questions even when students use different numbering styles.
What types of questions can students select from?
Students can choose from various question types including: 'Choose 5 out of 7 words to use in sentences', 'Write a letter to [recipient]', 'Write an essay on [topic]', multiple choice questions, short answer questions, and creative writing prompts. The system adapts to different question formats and provides appropriate guidance.
Educational Content
Can I create assignments for different subjects?
Yes, AIDE AI supports all major subjects including English, Mathematics, Science, History, Geography, and more. Our AI is trained on diverse educational content and can generate subject-specific questions, assignments, and grading criteria.
How accurate is the AI grading compared to human grading?
Our AI grading is built to agree closely with experienced human markers, and it is continuously improved through machine learning and feedback from educators. However, we always recommend teacher review for final grades.
Can I track student progress over time?
Yes, our platform provides comprehensive progress tracking. You can view individual student performance, class averages, improvement trends, and detailed analytics. This helps identify areas where students excel or need additional support.
Privacy & Security
How is student data protected?
We take data security seriously and comply with FERPA, COPPA, and GDPR regulations. All data is encrypted in transit and at rest, stored on secure servers, and access is strictly controlled. We never sell or share student data with third parties.
Can schools integrate AIDE AI with their existing systems?
Yes, we offer API integration and single sign-on (SSO) capabilities to seamlessly integrate with existing school management systems, learning management systems (LMS), and student information systems (SIS).
Still have questions?
Can't find what you're looking for? Our support team is here to help you get the most out of AIDE AI.