Return / Refund Policy

At Aide AI, we stand by the quality and reliability of our platform. Since we provide digital subscriptions and AI-powered tools, refunds are only issued under the following conditions:

If you cancel within 7 days of purchase and have not made substantial use of the platform, you may request a full refund.

If there is a verified technical failure that prevents you from accessing the service, we will provide either a refund or service credit.

Refunds are always processed back to the original payment method.

Where our platform itself detects the problem, such as a failed or interrupted grading run, or a payment that is taken but does not activate, you do not need to ask us. Any pages or credits consumed by the failed run are returned to your account automatically, as soon as the failure is detected.

Returning money to your original payment method is a separate step, and it is always reviewed by a person before it is issued. For a refund you request yourself, we review it within 2 business days and, once approved, initiate it with the payment provider. Your bank or card issuer controls the final posting, which typically takes a further 5–10 business days depending on the provider.

Beyond 7 days, refunds are not guaranteed and will be handled on a case-by-case basis.

From time to time, as part of promotions or marketing campaigns, Aide AI may offer extended refund periods beyond the standard policy. Any such terms will be clearly communicated at the time of purchase.

If you have any questions about our refund policy or need to request a refund, please contact us at hello@learningaide.ai.